Refund Policy

Last updated: 19 August 2026

If we cannot repair your file

You only pay for work that is delivered. If your module is not supported, if the dump cannot be read, or if we cannot remove the crash data for any other reason, the tokens for that job are returned to your account and can be used for another job.

Tokens are not refundable for money

Tokens are prepaid credit for our service. Once bought, they stay on your account and do not expire, but they are not exchanged back into money and are not transferable to another account.

Completed jobs

Once a repaired file has been delivered to your account, that job has been performed and the tokens spent on it are not returned. This does not affect your statutory rights: if the file we delivered is faulty, tell us and we will correct it or put the tokens back on your account.

Something went wrong with a delivered file

Contact us and keep the original dump. Most problems come from the read or write step rather than the repair itself, and we will help you work out which it was. Where the fault is on our side, we redo the job at no cost or return the tokens to your account.

Consumers: right of withdrawal

If you buy as a consumer (not as a business), EU law gives you 14 days to withdraw from a distance contract. This applies to tokens you have not used: within 14 days of purchase you may withdraw and we will refund those tokens to your original payment method.

For an individual job the right ends once the job is completed, because you ask us to start work immediately when you submit a file and confirm this before uploading. Business customers have no right of withdrawal.

How to contact us

Email perparjure@gmail.com from the address on your account and tell us which purchase or job it concerns. We answer within a few working days. Where a refund is due, it goes back to the original payment method and usually appears within 5–10 working days, depending on your bank.